Frequently Asked Questions
The Academic Support Center is the new name of the combined Learning Success Center and Center for Academic Writing. Our services are the same!
ASC tutoring services are free to NEIU students.
Yes! Appointments can be scheduled for in-person or online tutoring.
- If you are unable to make it to campus for your in-person appointment, contact us to change your appointment to online.
- Call us at (773) 442-4568 or message us via Google (Nmail) Chat by typing in "Academic Support Center."
- Make sure you are logged in to your Nmail account to retrieve the reminder email that you receive on the morning of the appointment day with the online appointment link.
- If you are still unable to locate the email or if it does not include an online appointment link, please call us at (773) 442-4568 or message us via Google (Nmail) Chat by typing in "Academic Support Center."
- ASC has Content tutors, Writing Intensive Program (WIP Peer) tutors, Math tutors, and Writing tutors.
- All ASC tutors can also help students with general learning strategies such as reading strategies, note taking, time management, and study skills.
- You can find tutors' names and schedules on the ASC website by clicking on each area.
All ASC tutoring is synchronous. You and the tutor will work together in real time.
- While we strongly encourage students to make appointments to reserve time with a tutor, we do take walk-ins when we have available tutors.
- Please stop by either of our front desks on the fourth floor of the Ronald Williams Library and provide the front desk aide with your student ID number and the course you would like help with. Our staff will determine if a tutor is available to help you.
- Most content tutors will be able to help you with software such as Jamovi, Matlab, Musecore, and others that are required in courses.
- In order to confirm that an ASC tutor can help you with the software used in your course, please ask when you contact ASC to make your appointment. Each semester we gather information from our tutors about which software programs they are able to provide support for.
- Attend class and complete the readings and assignments for the course.
- Bring all books, notes, handouts and assignment sheets related to the course to the tutoring session.
- Come prepared with questions on the material that needs further exploration.
- Expect the tutor to assist further understanding of material but not to make up for any lack of effort on your part.
- You and the tutor will work to develop a better understanding of the course content and an improved approach to independent learning.
- A tutor cannot do the course work, provide specific answers to test or homework questions, complete an assignment or reteach the course content.
- Tutors work with students to help them become better learners, thinkers, and writers.